Returns & Refund Policy

At COL, we take pride in the quality of our products. If for any reason you are not fully satisfied with your purchase, please review our returns policy below.

Return Eligibility

Returns are accepted within 14 days of delivery, provided that:

• The item is unused, unworn, and in its original condition.
• All original tags and packaging are intact.
• The item shows no signs of washing, alteration, or damage.

Return Process

To request a return, please contact us via Instagram or Email within the return window. Our team will guide you through the next steps.

Refunds

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method or as store credit, depending on the situation.

Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be offered.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns or refunds, feel free to reach out to us. We’re here to help.